Salti Collective Return & Exchange Window

You have 14 days from the delivery date to initiate a return or exchange.

Return Fees

Price Adjustments

Price adjustments are not offered during Black Friday, Cyber Monday, or any sitewide promotional periods.

How To Initiate A Return Or Exchange

To request a return or exchange within the approved window, please email salticollective@gmail.com with:

• Your order number

• The reason for your request

Exchanges

Each order is eligible for one complimentary exchange.
If a return is approved instead of an exchange, the $10 return label fee will apply.

Item Condition Requirements

Returned items must:

• Have original tags attached

• Be in original packaging

• Be unworn, unwashed, and undamaged

Final Sale Items

Black Friday, Cyber Monday, final-sale items, promotional sales, and gift cards are not eligible for return or exchange and cannot be cancelled.

Order Changes

We do our best to accommodate order changes when possible; however, we are not responsible for orders that are incorrect or have incorrect shipping addresses, so please ensure all information is accurate before placing your order.

Additional Terms & Conditions

• Shipping and delivery fees are non-refundable unless the item is defective or shipped in error by us.

• We reserve the right to deny returns or exchanges for items that show signs of wear, damage, misuse, or alteration.

• We reserve the right to cancel orders at our discretion

• We reserve the right to limit or refuse repeated returns/exchanges or abuse of the policy, consistent with industry safeguards.

• Please allow 1–3 business days for a response from our Customer Support team. We respond to every message in the order it’s received, so sending multiple emails about the same request may actually slow things down — thank you for your patience!